Suck it up. The role of property in supporting organisational performance has changed forever. The obsession with bricks and mortar has to shift to the employee-as-consumer experience. If we understand that user experience, then organisations can make the right decisions. The problem is, experience is now scattered across millions of homes worldwide.
Reading the amenity lists of modern office buildings in major cities, you might think you’re looking at a hotel and not a typical commercial property. Indeed, buildings have come a long way from the days when a coffee shop or lobby fountain was all that you could hope for at your workplace. Today, it seems like you could find a building with practically any activity or amenity imaginable if you look long enough.
It has been a trying time across all industries and all kinds of interpersonal relationships. Community managers and tenants are considered in-person communities, and as such, are particularly affected by the onslaught of this uncertainty. COVID-19 has urged community managers to think on their feet when it comes to solutions for pressing concerns among their tenants. Clear communication is the cornerstone of maintaining tenant relationships – despite it looking differently from what it once was.
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